Privacy policy

Effective Date: March 2025

Little Zulik (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our eCommerce website, www.littlezulik.co.za (the “Website”), in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

1. Information We Collect

When you visit our Website, we may collect the following types of personal information:

1.1 Information You Provide to Us

• Personal details: Name, surname, email address, phone number, billing and shipping address.
• Payment details: When making a purchase, you may provide payment information (e.g., credit/debit card details), which is securely processed by our payment service provider.
• Communication data: Information from customer support interactions, emails, or feedback forms.

1.2 Information Collected Automatically

• Device and browsing data: IP address, browser type, operating system, and how you interact with our Website.
• Cookies and tracking technologies: We use cookies to enhance user experience and track Website usage.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payments and deliveries.
• To manage your account and provide customer support.
• To personalize your shopping experience and improve our Website.
• To send promotional emails and special offers (if you have opted in).
• To detect and prevent fraud, unauthorized transactions, and security threats.
• To comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Service providers: Third-party logistics, payment processors, and IT service providers who assist in operating our business.
• Legal authorities: If required by law or to protect our rights and security.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under POPIA

As a South African resident, you have the right to:

• Access and request copies of your personal data.
• Request corrections or deletion of your personal data.
• Withdraw consent for direct marketing.
• Lodge a complaint with the Information Regulator (SA).

To exercise these rights, please contact us at sales@littlezulik.co.za.